Overview

Madison Square Garden

A globally recognized

Problem

Vrbo has difficulty distinguishing itself out amongst its competitors such as Airbnb or Expedia. As a higher quality rental app, it doesn’t feel very different or special compared to the other booking apps.

Solution

As a quality of life update, Vrbo can implement new features that solves common traveler problems

My Role

UX Research

UI Design

Motion Graphics

Timeline

Feb - May 2025 (15 weeks)

Team

Gina Lee

Cecilia Pizale

Shalika Thappali

Thalia Merino

Tools

Figma

Adobe Suite, Aftereffects

Miro

Brand Profile

Positioning Statement

Madison Square Garden is the pillar of live entertainment that delivers unforgettable experiences for New Yorkers, because when its in New York, it has to be good.

Secondary Audience

Single travelers that prefer the privacy of full properties rather than shared spaces

Master Logo

MSG graphic identity will reflect its grand status as the pillar of entertainment. Using bright colors moving graphics, we will showcase the variety and energy that the stadium brings. We will integrate these graphics with the space using MSG's cutting edge technology.

Its new identity will give it a fresh look, keeping it modern and adaptable.

User Personas

The Family Lead

Emma Jackson, 38

How might we…

...redefine the trip planning process so that users feel supported throughout without having to manage every detail on their own?

The Group Planner

Allen Smith, 23

How might we…

...alleviate the need to manage and chase people down for owed money?

The Digital Nomad

Sophia Schumer, 27

How might we…

...let travelers see only realistic and up to date listing photos and property details?

Feature 1

Vrbo Live

Feature 2

Vitinerary

Feature 3

Vrbo Split